1. GENERAL
1.1. Welcome to Allure by MHT. Please review the following terms and conditions that govern your use of our website. Allure by MHT reserves the right to update or modify these terms of use at any time without prior notice.
2. EXCHANGE / DEFECTS
2.1. If you receive a product with defects, kindly notify us within 48 hours of receiving the item. We will guide you through the process. We conduct a thorough investigation upon receiving evidence of the defect and proceed with a resolution at our discretion. Generally, we do not accept exchanges or refunds except in cases of verified defects or exceptional circumstances.
3. PRICE AND CONTENT INFORMATION
3.1. While we endeavour to maintain accurate pricing and content information, occasional errors may occur. Prices may also fluctuate due to changes in material rates (e.g., precious metals/gemstones) or input costs (e.g., fabric, embellishments) and availability. We reserve the right to refuse or cancel any orders placed for items listed at incorrect prices or with inaccurate content descriptions.
4. ORDER ACCEPTANCE
4.1. We reserve the right to refuse or cancel any order for various reasons, including limitations on quantities, inaccuracies in product or pricing information, or issues identified by our credit and fraud avoidance department. We may require additional verifications before accepting any order.
5. DELIVERY CHARGES
5.1. Charges for international orders are calculated based on the destination, shipment weight, and dimensions. Duties and taxes are not included in the product price and are payable directly to the courier company upon delivery.
6. DELIVERY TIMELINES
6.1. We are responsible for dispatching your order, but we cannot control delays caused by courier partners. If concerns arise after dispatch, please contact the courier service directly. As certain items may be made to order, delays due to circumstances beyond our control may occur and customers will be informed of material delays.
7. CUSTOMS / DUTIES / TAXES
7.1. When ordering from https://allurebymht.com/ for delivery overseas, customers may be subject to import duties and taxes. Additional charges for Customs clearance are the customer's responsibility. Customs policies vary, and cross-border deliveries are subject to inspection by Customs Authorities.
8. PRODUCT CARE
8.1. Jewellery and apparel require appropriate care to preserve quality. Please follow the care instructions provided with your item or on the product page. Damage resulting from improper care (including exposure to chemicals/water for jewellery, or incorrect washing/cleaning for apparel) may not be covered.
9. PRIVACY
9.1. Your privacy is important to us. Any personal information provided through this website will be used in accordance with our Privacy Policy.
10. ACCEPTABLE USE
10.1. Our goal is to create a positive, useful, and safe environment for all users. To maintain this environment, we prohibit certain types of conduct that may be harmful to our users or to us. When using our website, you may not:
10.1.1. Violate any applicable law or regulation.
10.1.2. Infringe upon or misappropriate other people's intellectual property, privacy, publicity, or other legal rights.
10.1.3. Post or share content that is illegal, abusive, harassing, damaging to reputation, pornographic, indecent, profane, obscene, hateful, racist, or otherwise objectionable.
10.1.4. Send unsolicited or unauthorised advertising or commercial communications, such as spam.
10.1.5. Engage in spidering, harvesting, or the use of software, including spyware, designed to collect data from the website.
10.1.6. Transmit viruses or other harmful computer instructions intended to disrupt, damage, or interfere with the use of computers or related systems.
10.1.7. Attempt to decipher, decompile, disassemble, or reverse engineer any software or underlying code used to operate the website.
10.1.8. Advocate, encourage, or assist any third party in engaging in any of the above prohibited activities.
11. GOVERNING LAW
11.1. These Terms and Conditions are governed by the laws of the Islamic Republic of Pakistan. You agree that the courts of Karachi, including applicable consumer courts, shall have exclusive jurisdiction over any disputes.
12. CONTACT INFORMATION
12.1. For questions, concerns, or complaints, please email us at customerservices@allurebymht.com or contact us at +92 335 3171555.
We aim to respond to complaints within 2 business days.
13. DISCLAIMER
13.1. We strive to ensure that the colours and appearance of our products displayed on our website are an accurate representation of the actual products. However, slight variations may occur due to factors such as lighting during photography, screen display settings, and the nature of materials.
