1. GENERAL

1.1. At Allure by MHT, we are committed to providing the highest quality workmanship. Whilst we hope you are delighted with your order; we do not offer any return or exchange under normal conditions.

1.2. Normal conditions typically refer to situations where the product is delivered as described, without defects or errors in workmanship, and meets the quality standards set by Allure by MHT. In such cases, we do not offer returns or exchanges.

1.3. Minor variations in weight, gemstone colour, natural inclusions, handcrafted finishing, fabric weave, dye-lot variation, or hand-embellishment variation are not considered defects and may be inherent characteristics of the product.

2. DEFECTIVE PRODUCTS

2.1. At Allure by MHT, we prioritize quality assurance to ensure that customers receive products free from defects. Our quality checks include thorough inspections during manufacturing and packaging stages. Furthermore, we adhere to strict quality control standards and industry best practices throughout the production process. This includes using high-quality materials and implementing measures to prevent defects during handling and shipping.

2.2. Notification of Defect:
If you receive a product with defects, kindly notify us within 48 hours of receiving the item. To notify us, please contact our customer service team through +92 335 3171555 or customerservices@allurebymht.com and provide:
(a) order number,
(b) description of defect,
(c) clear photos/videos,
(d) any other relevant details.

2.3. Return Process:
We will guide you through the return process. All shipping and customs charges associated with the return are to be covered by the customer. Please follow these steps:

• Notify us of any defects within 48 hours of receiving the item, providing order details and evidence of the defect.
• Upon approval, securely pack the item and ship it to our return address at your expense.
• Once received, we'll assess the defect and offer a resolution, which may include the replacement, store credit, or refund (if eligible).

2.4. Investigation:
Upon receiving the returned product (where applicable), we will conduct a comprehensive investigation to assess the reported issues. Our investigation process includes visual inspections, documentation review, communications, and an internal review to thoroughly assess reported issues with the items and determine the appropriate resolution.

2.5. Refund or Replacement:
Based on our findings and in adherence to this policy, we may proceed with either a replacement, store credit, repair, or refund. Refunds are issued only in exceptional cases, at the discretion of the brand. Generally, we do not accept exchanges or refunds. Exceptions are made only in cases of verified defects, as determined by the brand.

2.6. Discretion of the Brand:
The brand reserves the right to make final decisions on refunds and replacements based on the outcome of the investigation.

2.7. Condition of Items for Exchange:
To qualify for an exchange, the jewelry item must:

• Be unused and unworn
• Show no signs of wear, resizing, polishing, alteration, or repair
• Be returned with original packaging, certificates (if applicable), and tags

Items showing wear, scratches, dents, stone damage, or tampering will not be eligible for exchange.

3. CANCELLATION POLICY

3.1. Eligibility:
Customers can initiate a cancellation request within 24 hours of placing their order, subject to approval. Cancellations may not be possible for orders already processed, personalized, custom-made, or shipped.

3.2. Timeframe:
Customers can initiate a cancellation request within 24 hours of placing their order. After this timeframe, cancellation requests may not be accommodated. To cancel an order, please contact our customer service team immediately with your order number.

3.3. Refund Process (if cancellation is approved):
Refunds may be issued as store credit of the same value (or via the original payment method where required by law), subject to brand discretion and payment-provider constraints. Expected processing timeframe is 7-14 business days from the date of cancellation approval.

3.4. Exceptions:
The following items are typically exempt from cancellation/refund: (a) final sale items, (b) personalized/custom-made products once production has started.

3.5. Communication:
Upon cancellation of an order, customers will receive a single notification via email and/or SMS to their registered email address and phone number. This notification will confirm the receipt of their cancellation request as well as the status of the cancellation.

3.6. Liability:
Customers are liable for providing accurate order details and initiating cancellation requests within the specified timeframe. Allure by MHT holds liability for processing cancellations promptly and issuing refunds in accordance with the policy.

3.7. Contact:
To initiate a cancellation request, contact us at +92 335 3171555 or customerservices@allurebymht.com.

3.8. Changes or Updates:
Any changes or updates to this policy will be communicated to customers via our website and/or email. Please review the policy periodically for revisions.